My Policies
Before We Talk Prices—Let’s Get Real About the Industry
You’ve been here before. You think “this time will be different”—until it isn’t.
First, they want your details. Then, the unwanted newsletter. And finally, a vague ‘quote’—for a term, quarter, or even a year.
You see the price and think, “Maybe it’s worth it if the support is solid.” So, you pay.
But then? The support isn’t there. You’re stuck. And getting a refund? Drains your time, energy, and patience.
I’ve worked with those companies. I know their game.
I won’t play it—and never will.
Their system isn’t built for you—it’s built to squeeze every cent without delivering on their promises.
That’s not how I do things—and it never will be.
I’ve Seen the System Fail
I’ve seen what happens when students and parents get caught in systems that care more about profit than learning.
I’ve worked behind the scenes with some of Victoria’s biggest tutoring companies. I’ve seen how they focus on maximising profits, not supporting students.
Here’s what really happens:
Sessions feel rushed and impersonal.
Students say, “It feels like I’m just paying for their resources, not real teaching.”
And these aren’t unknown companies—they’re some of the largest and fastest-growing names in Victoria.
Why are students locked into year-long contracts, forced to pay upfront, only to be taught by tutors fresh out of high school? It doesn’t sit right with me—and it never will.
🔍 What You Deserve: Clarity and Control
This isn’t about tying you down—it’s about giving you space to learn on your terms. Here’s how I keep things fair and simple:
🎯 Straight-Up Pricing
You’ll always know what you’re paying before anything starts—no fine print, no hidden surprises.
💸 Pay As You Go
You pay for what you need, when you need it. No upfront payments for a term, no contracts locking you in.
📅 Flexible—But Fair
Life happens—I get that. Cancel up to 24 hours before your session and there’s no charge. If something extreme happens, we’ll work it out.
👥 Group Classes—Reimagined for Real Learning
Want to hear an insider’s secret? Most group classes aren’t built to help you actually learn.
You’re packed into sessions with 10, 15, or even more students.
No time for questions, rushed content, and feedback that’s practically non-existent.
Yet, companies still charge $45 an hour—or more—for what feels like a glorified lecture hall.
That’s not how I run things. Here’s what sets my classes apart:
👨🏫 Small, Focused Groups
Capped at just 5 students—you’ll never feel overlooked, and every question matters.
✍️ Personalised Feedback That Matters
You’ll receive feedback that rivals—and often surpasses—what other companies offer in their expensive one-on-one sessions.
📹 Full Access Even If You Miss a Session
Can’t make it live? You’ll still receive the recording, resources, and personalised feedback after the class.
And yes—you’ll still need to pay for the session even if you can’t attend live. I’m upfront about this because you’re still getting access to everything that will keep you on track—resources, recordings, and my support.
💡 I’ve Seen the System—And I Refuse to Be Part of It
I’ve seen what happens when students and parents get trapped in systems designed to drain wallets without delivering real value.
I’ve worked with those companies. I’ve watched families get stuck with long contracts, little support, and tutors who don’t have the experience to help students succeed.
That’s why I stopped working with those businesses.
That’s not how I work. That’s not how I ever will.
This isn’t just tutoring—it’s about support that helps you grow and feel understood.
No hoops to jump through. No vague quotes.
Just honest prices laid out clearly—so you can focus on what matters: your learning journey.
Privacy Policy
Last updated: 24/02/2025
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By using our services, you agree to the terms of this policy.
1. Information We Collect
We may collect personal information from you in a variety of ways, including when you:
Book a tutoring session or consultation
Sign up for our newsletter
Fill out a contact form
Purchase resources or materials
The information we collect may include:
Your name
Email address
Payment information (processed securely through third-party providers like Stripe)
Any other information you choose to provide
2. How We Use Your Information
We use your information to:
Provide and manage our tutoring and consulting services
Respond to inquiries and provide customer support
Send you updates, newsletters, or promotional content (only if you opt-in)
Process payments and manage bookings
Comply with legal obligations
3. How We Protect Your Information
We use administrative, technical, and physical security measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to others. We may share your information with trusted third parties, including:
Payment processors (e.g., Stripe) to facilitate secure transactions
Service providers who help us operate our website and deliver services
Legal authorities if required to comply with legal obligations
5. Your Rights
You have the right to:
Access, update, or delete your personal information
Opt-out of receiving marketing communications at any time
To exercise any of these rights, please contact us through our website or by emailing us at: vihanga@kioncoaching.com
6. Refund Policy
All sales of digital products are final. We do not offer refunds for any digital products purchased through our website. Please ensure that you review all product information carefully before making a purchase.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. You can disable cookies through your browser settings, though some features of the site may not function properly without them.
8. Third-Party Links
Our website may contain links to external sites that are not operated by us. We are not responsible for the content or privacy practices of such third-party sites.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be communicated by posting the updated policy on this page with a new effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please get in touch through:
Email: hello@vihanga.com.au
Website: www.vihanga.com.au